Privacy Policy

At OT Rehab & Recovery Specialists, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our online services.

This Privacy Policy describes how OT Rehab & Recovery Specialists (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website www.otrehabandrecovery.co.uk, join our membership, purchase resources, or participate in our classes and services.

We are committed to safeguarding your privacy and ensuring your personal data is handled lawfully, fairly, and transparently in line with the UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of information:

Personal Information

Name
Email address
Phone number (if provided)
Billing address or payment details (processed securely via third-party payment systems)
Any information you voluntarily share through contact forms, email, or membership registration

Usage Data

IP address, browser type, and device information
Pages visited, time spent on site, and navigation patterns
Cookies and similar tracking technologies (see “Cookies” section below)

Health or Sensitive Information

If you share information about your health or recovery goals during sessions, questionnaires, or contact forms, it will be treated as confidential and used solely for service delivery purposes.
We never share or sell this information.

How We Use Your Information

We use your data to:

Provide and manage your membership, classes, or resources
Send important service updates and communications
Respond to your enquiries or feedback
Improve our website, resources, and client experience
Comply with legal and professional obligations

We will only use your personal data for the purposes it was collected, unless we reasonably consider that another purpose is compatible with the original one.

How We Store and Protect Your Information

Your personal data is stored securely using password-protected systems and encrypted platforms.
Access is restricted to authorised personnel only.
We retain your data only as long as necessary to provide our services or meet legal obligations.
Any health-related data is stored in compliance with professional standards and confidentiality requirements.

Sharing Your Information

We do not sell or trade your personal information.
We may share limited data with trusted third parties who help us run our services, such as:

Email or marketing platforms
Payment processors (e.g. Stripe, PayPal)
Website hosting and analytics providers

These third parties are GDPR-compliant and only process data according to our instructions.

Our website uses cookies to:

Improve user experience
Monitor website performance and visitor behaviour
Remember preferences (e.g. login details)

You can disable cookies in your browser settings, but some features may not function properly as a result.

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit https://www.allaboutcookies.org/cookies/ for detailed guidance.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time (for marketing or communication)
Request data portability or restrict processing

To exercise your rights, contact us using the details below.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

OT Rehab & Recovery Specialists
Email: otrehabandrecovery@outlook.com

Data Controller: Laura Henderson/OT Rehab & Recovery Specialists.

If you are unhappy with how we handle your data, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.

A Legal Disclaimer

The information, content, and resources provided on this website www.otrehabandrecovery.co.uk by OT Rehab and Recovery Specialists (“we,” “us,” or “our”) are for general informational, educational, and wellness purposes only.

By using this website, purchasing our products, or participating in any of our services, you agree to this disclaimer.

You are voluntarily engaging in the exercises or recommendations provided.
You are responsible for ensuring that your environment is safe and suitable for physical activity.
You agree to stop any activity that causes discomfort, pain, or concern and seek medical advice if needed.

We cannot be held liable for any injury, loss, or damages that may result from participation in our events or services.

Results Disclaimer

Results vary for each individual.
Your progress and recovery depend on multiple factors, including your starting point, consistency, health status, and engagement with the material.
We make no guarantees about specific outcomes.

External Links

From time to time, our website may include links to third-party websites or resources.
We are not responsible for the content, accuracy, or privacy practices of these external sites.

Limitation of Liability

To the fullest extent permitted by law, OT Rehab and Recovery Specialists, its owners, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of this website, resources, or services.

All materials are provided “as is” without warranties of any kind.

All materials, including videos, guides, and written content, are the intellectual property of OT Rehab and Recovery Specialists.
You may not copy, distribute, or share these materials without prior written consent.

If you have any questions about this disclaimer, please contact:

OT Rehab and Recovery Specialists,
Email: otrehabandrecovery@outlook.com